Job Description
Join our award-winning IT support team and revolutionize how businesses solve technical challenges! As a Remote Tech Support Specialist at NexusTech Solutions, you'll be the hero behind the scenes for Fortune 500 clients across Virginia Beach and beyond. We're offering a $5,000 sign-on bonus for qualified candidates who bring passion and expertise to this fully remote role. Enjoy flexible hours, comprehensive benefits, and cutting-edge tools while making a tangible impact on our clients' digital transformation journey.
Our ideal candidate thrives in remote work environments, possesses exceptional problem-solving skills, and values continuous learning. With competitive compensation, professional development stipends, and a culture that champions work-life balance, this is your opportunity to advance your career while working from the comfort of your home office.
Responsibilities
- Diagnose and resolve complex technical issues across Windows/macOS systems, cloud platforms, and network infrastructure
- Provide exceptional remote technical support via phone, chat, and video conferencing for enterprise clients
- Document troubleshooting processes and create knowledge base articles for recurring issues
- Collaborate with Tier 2/3 engineers to escalate and resolve advanced system problems
- Conduct system audits and proactively implement security best practices
- Maintain service level agreements (SLAs) with 95%+ first-call resolution rate
- Train end-users on new technologies and provide digital adoption guidance
Qualifications
- 3+ years of experience in remote technical support or helpdesk environments
- CompTIA A+, Network+, or equivalent industry certification required
- Expert knowledge of Active Directory, VPN configurations, and cloud services (Azure/AWS)
- Proficiency in ticketing systems (ServiceNow, Jira) and remote desktop tools
- Strong written and verbal communication skills with ability to explain technical concepts to non-technical users
- Experience with endpoint management solutions (Intune, SCCM)
- Ability to work independently with minimal supervision in a remote setting
- Must have reliable high-speed internet and dedicated home office space