Job Description
Join GlobalTech Solutions Inc. as a Senior Night Shift IT Support Specialist and become a cornerstone of our 24/7 operations. We offer an industry-leading compensation package with a $10,000 night shift premium and comprehensive benefits. This high-impact role provides stability, career growth, and the unique opportunity to work during Philadelphia's vibrant nightlife while maintaining work-life balance.
Our Philadelphia hub serves as the East Coast nerve center for global enterprise clients. You'll collaborate with elite engineers and gain exposure to cutting-edge infrastructure across finance, healthcare, and tech sectors. Enjoy free premium parking and catered midnight meals while working in our modern, security-access facility.
Responsibilities
- Provide Tier 2-3 technical support for global enterprise systems during overnight hours (10 PM - 6 AM)
- Manage critical incident response for high-priority infrastructure outages
- Execute system patches, updates, and security protocols during maintenance windows
- Document technical procedures and create knowledge base articles for global teams
- Collaborate with APAC/EU support teams during handover periods
- Monitor network performance using SolarWinds and Splunk dashboards
- Conduct quarterly infrastructure health assessments
Qualifications
- 5+ years of enterprise IT support experience with night shift exposure
- Expertise in Windows Server 2019+, Active Directory, and VMware
- CompTIA Security+ or equivalent certification required
- Proficiency in PowerShell scripting and automation tools
- Experience with ticketing systems (ServiceNow/Jira) and ITIL processes
- Strong diagnostic skills for on-premise and cloud environments (AWS/Azure)
- Ability to work independently with minimal supervision during off-peak hours