Job Description
Join AlaskaTech Solutions as a Senior Tech Support Specialist and become the backbone of our remote-first team based in Anchorage, AK. We're seeking a tech-savvy professional to deliver exceptional support to clients across the Pacific Northwest. Enjoy competitive compensation, comprehensive benefits, and the flexibility of remote work while making a tangible impact in Alaska's growing tech sector.
Responsibilities
- Provide Tier 3 technical support for hardware, software, and network systems via phone, email, and remote access
- Diagnose and resolve complex IT infrastructure issues with minimal supervision
- Document troubleshooting steps and maintain accurate knowledge base entries
- Collaborate with cross-functional teams to implement proactive monitoring solutions
- Train junior support staff on advanced troubleshooting techniques
- Contribute to IT security protocols and disaster recovery planning
Qualifications
- 5+ years of progressive IT support experience with remote work exposure
- Expertise in Windows Server administration, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Network+ or equivalent certification required
- Strong analytical skills with ability to troubleshoot complex system issues
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow/Jira) and monitoring tools