Job Description
Join our dynamic team as a Night Shift Support Specialist in Wichita, KS! We're seeking dedicated professionals to provide exceptional technical support during overnight hours. This direct hire opportunity offers competitive compensation, comprehensive benefits, and career growth potential. If you thrive in fast-paced environments and excel at troubleshooting complex IT issues, apply today to become an integral part of our 24/7 operations team.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems during overnight shifts
- Monitor and resolve system alerts, outages, and security incidents in real-time
- Collaborate with cross-functional teams to implement system improvements
- Document all troubleshooting processes and maintain accurate knowledge base entries
- Conduct proactive system maintenance and performance optimization
- Train junior support staff on escalation protocols and best practices
- Ensure compliance with company security policies and industry regulations
Qualifications
- 3+ years of technical support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong analytical skills with ability to diagnose complex system issues
- Excellent written and verbal communication skills
- Ability to work independently and make sound decisions under pressure
- Previous night shift or 24/7 operations experience preferred
- Experience with ITSM tools like ServiceNow or Jira