Job Description
Join our award-winning IT team in St. Louis as a Remote Tech Support Specialist! We're seeking a tech-savvy professional to deliver exceptional remote support to our growing client base. This immediate hire opportunity offers competitive compensation, flexible remote work, and career growth in a dynamic tech environment.
At TechSolutions Inc., we empower businesses with cutting-edge IT solutions. As a key member of our support team, you'll troubleshoot complex issues, optimize system performance, and ensure seamless digital experiences for clients across the Midwest. Enjoy the freedom of remote work while collaborating with industry experts in a culture that values innovation and work-life balance.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools (TeamViewer, AnyDesk)
- Provide Tier 2/3 support for Windows/macOS, networking, and cloud infrastructure
- Document incident tickets with detailed technical reports in ServiceNow
- Collaborate with network engineers on complex security and connectivity issues
- Train end-users on system best practices and security protocols
- Monitor system health and proactively address potential outages
- Contribute to knowledge base articles and process improvement initiatives
Qualifications
- 3+ years of remote tech support experience in enterprise environments
- CompTIA A+/Network+ certification or equivalent industry credential
- Expertise in Windows 10/11, macOS, Active Directory, and Office 365
- Strong familiarity with VPN, RDP, and cloud platforms (AWS/Azure)
- Exceptional troubleshooting skills with diagnostic tools (Wireshark, Process Monitor)
- Proven ability to communicate technical concepts to non-technical users
- Experience with ticketing systems (ServiceNow, Zendesk) and ITIL practices