Job Description
Join TechSolutions Inc.'s dynamic remote team as a Technical Support Specialist! We're seeking customer-focused tech enthusiasts to deliver exceptional remote support to our Philadelphia-based clients. Enjoy flexible work arrangements while solving complex technical challenges in a collaborative environment. Our comprehensive benefits package includes health insurance, retirement plans, and professional development stipends. Be part of an innovative company transforming how businesses manage their IT infrastructure.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide Tier 2/3 technical assistance for network, cloud, and security systems
- Create detailed documentation of troubleshooting processes and solutions
- Collaborate with cross-functional teams to resolve escalated technical issues
- Conduct remote system installations, configurations, and upgrades
- Monitor system performance and proactively address potential vulnerabilities
- Maintain security protocols and data protection standards
- Train end-users on system usage and best practices
Qualifications
- 3+ years of experience in remote technical support or help desk roles
- Proficiency in Windows, macOS, and Linux operating systems
- Strong knowledge of networking (TCP/IP, DNS, DHCP) and cloud platforms (AWS, Azure)
- Experience with remote desktop tools (TeamViewer, AnyDesk, RemotePC)
- CompTIA A+, Network+, or Security+ certification preferred
- Excellent problem-solving and communication skills
- Ability to work independently and manage multiple priorities
- High-speed internet connection and dedicated home office setup