Job Description
Join our award-winning remote tech support team and transform your career with an exclusive $5,000 sign-on bonus! Pacific Tech Solutions is seeking passionate Tech Support Specialists in Honolulu to deliver exceptional remote customer service while enjoying Hawaii's vibrant lifestyle. You'll be the frontline hero resolving complex technical challenges for our global client base with cutting-edge tools and flexible scheduling. This fully remote position offers competitive compensation, comprehensive benefits, and growth opportunities in a rapidly expanding tech ecosystem. Apply today and start your journey with industry leaders who value innovation, work-life balance, and Aloha spirit!
Responsibilities
- Provide Tier 1-2 technical support via phone, chat, and remote desktop for hardware/software issues
- Troubleshoot Windows/macOS systems, networking, and cloud applications (Office 365, Google Workspace)
- Document cases meticulously in CRM systems and maintain SLA compliance
- Collaborate with Tier 3 engineers for complex escalations and root cause analysis
- Train clients on security best practices and preventive maintenance protocols
- Contribute to knowledge base articles and process improvement initiatives
- Monitor ticket queues and maintain 95%+ customer satisfaction metrics
Qualifications
- 3+ years of remote IT support experience with proven troubleshooting skills
- CompTIA A+/Network+ certification or equivalent technical background
- Expertise in Windows 10/11, macOS, and mobile device management (MDM)
- Strong knowledge of TCP/IP, VPN, and cloud infrastructure (AWS/Azure)
- Exceptional communication skills with fluency in English and basic Hawaiian preferred
- Ability to work independently across time zones with minimal supervision
- Experience with Zendesk, Jira, or similar ticketing systems
- Valid Hawaii driver's license (occasional on-site support in Honolulu)