Job Description
Join our dynamic team as an immediate hire Remote Tech Support Specialist in Buffalo, NY! We're seeking a tech-savvy professional to deliver exceptional IT support to clients nationwide. Work from home while solving complex technical challenges and making a real impact. If you're passionate about technology and customer satisfaction, apply now to start your remote career today!
Responsibilities
- Provide remote technical support for hardware/software issues via phone, email, and chat
- Diagnose and troubleshoot network connectivity, security, and system performance problems
- Install, configure, and maintain virtual desktop infrastructure and cloud services
- Document all support tickets and solutions using ITSM tools
- Collaborate with senior engineers on complex escalations
- Conduct remote system audits and security vulnerability assessments
Qualifications
- 2+ years of remote IT support experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Windows OS, Active Directory, and VPN technologies
- Strong knowledge of cloud platforms (AWS/Azure/GCP)
- Excellent troubleshooting and customer service skills
- Ability to work independently with minimal supervision
- Valid US work authorization and reliable home internet connection