Job Description
Join TechSolve Solutions as a Remote Tech Support Specialist and revolutionize how businesses in Baltimore, MD resolve technical challenges. We're seeking a dedicated professional to deliver exceptional remote IT support to our diverse client base. Enjoy the flexibility of remote work while making a tangible impact in a collaborative environment. Our competitive benefits package includes health insurance, professional development stipends, and flexible scheduling. Be part of an innovative team that values your expertise and empowers your growth.
Responsibilities
- Diagnose and resolve complex technical issues across Windows/macOS systems via remote access tools
- Provide Tier 2/3 support for network infrastructure, cloud services (AWS/Azure), and security protocols
- Document troubleshooting processes and create comprehensive knowledge base articles
- Collaborate with cross-functional teams to implement proactive system monitoring solutions
- Maintain SLA compliance with 95% first-contact resolution rate
- Train end-users on cybersecurity best practices and new software implementations
Qualifications
- 3+ years of experience in remote IT support with enterprise-level systems
- CompTIA Network+ and Security+ certifications required
- Proficiency in remote support tools (TeamViewer, AnyConnect, Zoho Assist)
- Strong understanding of Active Directory, VPN configurations, and endpoint management
- Exceptional written and verbal communication skills for technical documentation
- Ability to work independently with minimal supervision across time zones
- Bachelor's degree in Computer Science or related field preferred