Job Description
Join TechSolve Solutions as a Remote Tech Support Specialist and become a vital part of our award-winning IT team. We're seeking passionate tech enthusiasts to deliver exceptional remote support to clients across the Research Triangle. Enjoy competitive compensation, comprehensive benefits, and a flexible work environment while solving complex technical challenges. This direct hire position offers career growth opportunities and the chance to work with cutting-edge technologies.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide exceptional customer service with clear communication and empathy
- Document all support interactions in CRM systems with detailed troubleshooting steps
- Collaborate with senior engineers on escalated technical issues
- Proactively monitor systems to prevent potential disruptions
- Train end-users on best practices and security protocols
Qualifications
- 2+ years of remote tech support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS troubleshooting and networking fundamentals
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently in a remote environment