Job Description
Join NexusTech Solutions as an immediate hire Remote Tech Support Specialist and become the hero behind seamless digital experiences! We're seeking tech-savvy professionals to resolve complex technical issues for our enterprise clients while working fully remotely from the vibrant Philadelphia area. This urgent opening offers competitive compensation, flexible scheduling, and the chance to grow your career in a dynamic tech environment. If you're passionate about problem-solving and delivering exceptional customer service, apply today and start making an impact immediately!
Responsibilities
- Diagnose and resolve hardware/software issues via remote desktop, phone, and chat support
- Manage ticket queues with SLA adherence for enterprise clients
- Document resolutions using knowledge base and CRM systems
- Collaborate with Tier 2/3 engineers on complex escalations
- Conduct remote system installations, configurations, and updates
- Train end-users on best practices and security protocols
- Monitor system health and proactively address potential issues
Qualifications
- 3+ years in remote IT support with enterprise clients
- Expertise in Windows/macOS, Active Directory, and cloud platforms
- CompTIA A+/Network+ certification or equivalent experience
- Exceptional troubleshooting skills with diagnostic tools
- Strong written/verbal communication for diverse audiences
- Experience with Zendesk, ServiceNow, or similar ticketing systems
- Ability to work flexible hours including evenings/weekends
- Philadelphia residency required for local compliance