Job Description
Join our elite support team in Irvine and become the backbone of our 24/7 operations! We're seeking dedicated Night Shift Support Specialists to provide exceptional technical assistance during critical overnight hours. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your problem-solving skills shine. Apply today and launch your career in one of California's most dynamic tech hubs!
Responsibilities
- Deliver 24/7 technical support via phone, chat, and remote access
- Troubleshoot complex hardware/software issues for enterprise clients
- Document incident reports and maintain accurate ticketing systems
- Collaborate with global teams during critical outages
- Proactively monitor systems to prevent downtime
- Train junior staff on support protocols
- Implement security best practices during off-peak hours
Qualifications
- 2+ years in technical support or IT operations
- Expertise in Windows/macOS/Linux environments
- CompTIA A+ or equivalent certification preferred
- Strong diagnostic and analytical abilities
- Experience with ticketing systems (Jira, ServiceNow)
- Excellent written and verbal communication skills
- Ability to work independently during night shifts
- Valid driver's license for occasional on-site visits