Job Description
Join our dynamic team as a Remote Tech Support Specialist in Lubbock, TX! We're seeking a skilled professional to provide exceptional technical assistance to our clients. This immediate hire opportunity offers the flexibility of remote work while making a tangible impact. You'll troubleshoot hardware/software issues, maintain system security, and deliver outstanding customer service—all while advancing your IT career in a supportive environment.
Responsibilities
- Diagnose and resolve complex technical issues via phone, chat, and remote access
- Install, configure, and maintain software and hardware systems
- Create detailed documentation for troubleshooting processes and solutions
- Collaborate with cross-functional teams to resolve escalated issues
- Monitor system performance and proactively address potential threats
- Train users on best practices for digital security and efficiency
- Manage ticket queues and maintain service level agreements
Qualifications
- Associate's degree in IT or equivalent technical certification
- 3+ years of experience in technical support/helpdesk roles
- Proficiency in Windows/macOS, networking fundamentals, and cloud platforms
- Strong diagnostic skills with ability to troubleshoot hardware/software issues
- Excellent communication and customer service abilities
- CompTIA A+/Network+ or similar certification preferred
- Experience with ticketing systems (e.g., Jira, Zendesk)
- Ability to work independently with minimal supervision