Job Description
Join Cincinnati's premier tech support team as a Night Shift Specialist! We're urgently seeking dedicated professionals to provide exceptional 24/7 customer support during overnight hours. This high-impact role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a fast-paced environment. Work with cutting-edge technology while supporting global clients across diverse industries.
Why Join Us?
- Competitive night shift differential pay
- Health, dental, and vision insurance
- 401(k) with company matching
- Tuition reimbursement program
- Flexible scheduling options
Responsibilities
- Provide 24/7 technical support via phone, email, and chat during night shifts
- Troubleshoot complex hardware/software issues for enterprise clients
- Document all interactions and resolutions in ticketing systems
- Collaborate with global teams for seamless cross-shift handovers
- Monitor system health and proactively address potential issues
- Train junior support staff during shift transitions
- Adhere to SLA metrics and quality assurance standards
Qualifications
- Associate's degree in IT or equivalent experience required
- 2+ years in technical support or customer service role
- Advanced knowledge of Windows/macOS and networking fundamentals
- Experience with ticketing systems (Zendesk, Jira preferred)
- Exceptional problem-solving and communication skills
- Ability to work independently during overnight hours
- CompTIA A+ or similar certification preferred
- Flexibility to work weekends/holidays as needed