Job Description
Join our dynamic team as a Part-Time Night Shift Support Specialist in Buffalo, NY! We're seeking dedicated professionals to provide exceptional technical support during evening hours. This role offers flexible scheduling while ensuring our clients receive 24/7 assistance. If you thrive in fast-paced environments and enjoy solving challenges, apply today to start your rewarding career journey with us.
Responsibilities
- Provide remote technical support to clients via phone, email, and chat during night shifts
- Troubleshoot hardware/software issues including system crashes, connectivity problems, and application errors
- Document all interactions and resolutions using our ticketing system
- Collaborate with day-shift teams for seamless issue escalation
- Monitor system alerts and proactively address potential outages
- Maintain accurate knowledge base articles for common solutions
- Adhere to strict SLA compliance and security protocols
Qualifications
- 1+ years of technical support experience or relevant certification
- Proficiency with Windows/macOS and networking fundamentals
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Comfortable with rotating night shift schedule (10 PM - 6 AM)
- Customer service mindset with patience and empathy
- Basic knowledge of cloud services (AWS/Azure) preferred