Job Description
Join our elite 24/7 support team and become the backbone of our operations during critical night hours! Nevada Tech Solutions is urgently hiring dedicated Night Shift Support Specialists to maintain seamless service delivery while the city sleeps. This premium opportunity offers competitive compensation, comprehensive benefits, and career advancement in a dynamic tech environment.
As a key member of our overnight support squad, you'll ensure mission-critical systems remain operational and resolve complex technical challenges before our clients even wake up. We're seeking proactive problem-solvers who thrive in fast-paced nocturnal environments and deliver exceptional customer service around the clock.
Responsibilities
- Provide Tier 1-2 technical support for enterprise clients during night shift hours (11 PM - 7 AM)
- Monitor system alerts and proactively resolve infrastructure issues before escalation
- Document all troubleshooting activities using ticketing systems with precision
- Collaborate with global teams to maintain cross-functional operational continuity
- Conduct system health checks and preventive maintenance during low-traffic periods
- Deliver exceptional customer support via phone, chat, and remote access tools
- Adhere to SLA compliance and security protocols for all interactions
Qualifications
- Minimum 2 years in IT support or customer service role
- Proficiency with Windows/Linux systems and networking fundamentals
- Experience with ticketing systems (ServiceNow, Jira) and monitoring tools
- CompTIA A+/Network+ certification preferred
- Exceptional problem-solving skills and calm demeanor under pressure
- Ability to work independently with minimal supervision
- Flexibility to work weekends and holidays as needed
- Must pass background check and drug screening