Job Description
Join our award-winning tech support team and enjoy the flexibility of remote work with weekly pay! Pacific Tech Solutions is seeking a dedicated Remote Tech Support Specialist to provide exceptional service to our Honolulu-based clients. As a key member of our IT support division, you'll troubleshoot hardware/software issues, deliver seamless customer experiences, and contribute to cutting-edge cloud infrastructure projects.
This role offers competitive compensation, comprehensive benefits, and the unique opportunity to work from Hawaii's beautiful islands while supporting global operations. If you're passionate about technology and value financial stability through weekly payouts, apply today!
Responsibilities
- Diagnose and resolve technical issues via phone, chat, and remote access tools
- Install, configure, and maintain hardware/software systems
- Create detailed documentation of support tickets and solutions
- Collaborate with IT teams on network security initiatives
- Train users on system best practices and security protocols
- Monitor system performance and proactively address potential issues
- Support cloud-based applications and virtual environments
Qualifications
- 2+ years of technical support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Proficiency in remote support tools (TeamViewer, AnyDesk, etc.)
- Strong knowledge of networking fundamentals and security protocols
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (Zendesk, Jira)
- Valid Hawaii driver's license (occasional on-site support)