Job Description
Join TechGuard Solutions' elite night shift support team and become the guardian of our clients' digital infrastructure. We're seeking tech-savvy professionals who thrive in after-hours environments to deliver exceptional 24/7 technical support. With competitive compensation, comprehensive benefits, and immediate start opportunities, this is your chance to advance your career while Chicago sleeps. Apply today and start making an impact tomorrow!
Responsibilities
- Provide Tier 2/3 technical support for enterprise clients during night shift hours
- Monitor and resolve system alerts, security incidents, and performance issues
- Collaborate with global teams via ticketing systems and communication platforms
- Document incident resolutions and contribute to knowledge base articles
- Conduct proactive system maintenance and patch deployments
- Act as escalation point for unresolved complex technical issues
- Participate in monthly after-hours rotation and on-call rotations
Qualifications
- 3+ years in IT support or system administration
- Proficiency with Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong networking knowledge (TCP/IP, DNS, VPNs, firewalls)
- Experience with monitoring tools (SolarWinds, Nagios, Datadog)
- Excellent written and verbal communication skills
- CompTIA Security+ or equivalent certification preferred
- Ability to work independently in high-pressure situations
- Flexibility to work 11 PM - 7 AM shift with weekend rotation