Job Description
Join TechFlow Solutions as a Remote Tech Support Specialist and enjoy the freedom of working from anywhere while serving our San Jose-based clients! We offer weekly pay, comprehensive benefits, and a collaborative virtual environment designed to support your growth.
As a key member of our IT support team, you'll diagnose and resolve technical issues for enterprise clients, ensuring seamless operations and exceptional user experiences. Our commitment to innovation and employee well-being makes us an ideal choice for tech professionals seeking flexibility and financial stability.
Why TechFlow Solutions?
- Weekly direct deposit pay
- 100% remote work opportunity
- Cutting-edge tech stack and training
- Health, dental, and vision insurance
- 401(k) with company match
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Provide Tier 1/2 support for Windows/macOS, networking, and cloud services
- Document cases in ticketing systems with detailed resolution steps
- Collaborate with senior engineers on complex technical escalations
- Conduct remote system installations and configurations
- Train end-users on security best practices and new technologies
- Monitor system health and proactively address potential issues
Qualifications
- 3+ years of technical support experience (remote preferred)
- Proficiency in Windows 10/11, macOS, and Active Directory
- Strong knowledge of networking fundamentals (TCP/IP, DNS, VPN)
- Experience with remote desktop tools (TeamViewer, AnyDesk, etc.)
- CompTIA A+/Network+ certification or equivalent
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Customer-focused approach with patience and problem-solving aptitude