Job Description
Join TechSolutions Pro as a Remote Tech Support Specialist and enjoy weekly pay while delivering exceptional service to clients across Boston and beyond. We're seeking a technically savvy professional to troubleshoot hardware/software issues, optimize system performance, and ensure seamless IT operations. This fully remote role offers flexibility, competitive compensation, and the opportunity to grow your career in a dynamic tech environment.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Install, configure, and maintain operating systems and applications
- Provide exceptional customer service with clear communication
- Document technical solutions and maintain support tickets
- Collaborate with IT teams to implement system improvements
- Monitor network performance and security protocols
- Train users on best practices for IT security
Qualifications
- 2+ years of remote tech support experience
- Proficiency in Windows/macOS/Linux environments
- Strong knowledge of networking fundamentals (TCP/IP, DNS)
- Certification (CompTIA A+, Network+, or equivalent)
- Excellent troubleshooting and problem-solving skills
- Experience with remote support tools (TeamViewer, AnyDesk)
- Ability to work independently with minimal supervision
- Strong written and verbal communication skills