Job Description
Join TechSolve Solutions as a Remote Tech Support Specialist and revolutionize how businesses in Pittsburgh thrive! We're seeking a tech-savvy professional to deliver exceptional support to our clients through flexible remote work arrangements. Enjoy the perfect work-life balance with adaptable hours while solving complex technical challenges in a dynamic environment. Our cutting-edge platform and collaborative team ensure you'll grow your expertise while making tangible impact. If you're passionate about technology and value flexibility, this is your ideal career move.
Responsibilities
- Provide remote technical support for hardware, software, and network issues via phone, chat, and email
- Troubleshoot and resolve complex system problems with minimal supervision
- Document all support interactions using our CRM system with precision
- Collaborate with cross-functional teams to implement scalable solutions
- Conduct remote system diagnostics and proactive maintenance checks
- Train end-users on technology best practices and security protocols
- Maintain up-to-date knowledge of emerging technologies and industry trends
Qualifications
- 3+ years of technical support experience in remote or hybrid environments
- Expertise in Windows/macOS, networking fundamentals, and cloud platforms
- CompTIA A+, Network+, or equivalent certification required
- Exceptional problem-solving abilities with strong analytical skills
- Proven experience with ticketing systems (e.g., Jira, Zendesk)
- Ability to work independently with minimal supervision
- Strong written and verbal communication skills
- Flexibility to work during core business hours (9 AM - 5 PM EST) with adaptable scheduling