Job Description
Join our dynamic team at Omaha Tech Solutions as a Senior Remote Tech Support Specialist! We're revolutionizing IT support in the heart of Nebraska with cutting-edge remote-first operations. This full-time role offers the flexibility to work from anywhere while serving clients across the Midwest with enterprise-grade technical expertise. Enjoy competitive compensation, comprehensive benefits, and a culture that values innovation and work-life balance. If you're passionate about solving complex technical challenges and delivering exceptional customer experiences, apply today to become part of our growing team!
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Provide Tier 2-3 support for cloud infrastructure including AWS/Azure environments
- Document technical solutions using our proprietary ticketing system and knowledge base
- Collaborate with cross-functional teams to implement security protocols and system updates
- Mentor junior support staff and conduct periodic training sessions
- Monitor system health using monitoring tools and proactively address potential issues
- Manage client relationships through regular follow-ups and satisfaction surveys
Qualifications
- 3+ years of enterprise-level technical support experience
- CompTIA A+, Network+, and Security+ certifications required
- Proficiency in remote desktop tools (TeamViewer, AnyDesk, etc.)
- Strong knowledge of Active Directory, DNS, and DHCP configurations
- Experience with ticketing systems (ServiceNow, Jira Service Desk)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Bachelor's degree in IT or related field preferred