Job Description
Join TechFlow Solutions as a Remote Tech Support Specialist and become part of our award-winning IT team! We're urgently seeking passionate tech professionals to deliver exceptional remote support to our Minneapolis-based clients. This fully remote role offers competitive compensation, flexible hours, and opportunities for career growth in a dynamic tech environment.
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Troubleshoot and resolve network connectivity, security, and system performance problems
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all support cases in ticketing systems (ServiceNow/Jira)
- Collaborate with senior engineers on complex technical escalations
- Conduct remote system health checks and preventative maintenance
Qualifications
- 3+ years of experience in remote technical support or help desk roles
- Proficiency with Windows/macOS, Active Directory, and cloud services (Azure/O365)
- Strong networking knowledge (TCP/IP, VPN, DNS, firewalls)
- Excellent written and verbal communication skills
- CompTIA A+/Network+ or equivalent certification preferred
- Experience with remote access tools (TeamViewer/AnyConnect)
- Ability to work independently with minimal supervision