Job Description
Are you ready to lead the night shift and ensure our clients receive world-class support 24/7? Apex Global Solutions is currently seeking a detail-oriented and resilient Night Shift Support Specialist to join our Albuquerque team.
In this role, you will be the first line of defense for our technical infrastructure. You will handle incoming tickets, troubleshoot complex issues, and provide clear, concise solutions to our valued customers. If you thrive in a quiet environment and enjoy solving problems while the rest of the world sleeps, we want to hear from you.
Responsibilities
- Provide technical support to customers via phone, email, and chat during overnight hours.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Maintain accurate and detailed logs of all support interactions and tickets.
- Escalate complex issues to senior engineering teams when necessary.
- Collaborate with the day shift team to ensure a seamless handover of ongoing projects.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Minimum of 1-2 years of experience in customer support or technical helpdesk roles.
- Strong understanding of Windows operating systems and common office software.
- Excellent written and verbal communication skills with a patient and professional demeanor.
- Ability to work independently and manage time effectively during night shifts.