Job Description
Join our elite technical team and become the backbone of our 24/7 operations! TechSolutions Inc. is seeking dedicated Night Shift IT Support Specialists to deliver exceptional technical assistance to our global client base. This is your opportunity to thrive in a fast-paced environment while enjoying premium compensation and immediate start opportunities. If you're a problem-solver with a passion for technology and thrive in overnight settings, apply today to launch your career with industry leaders!
Responsibilities
- Provide remote technical support via phone, chat, and ticketing systems for enterprise-level clients
- Diagnose and resolve complex hardware/software issues across Windows, macOS, and Linux environments
- Manage and maintain network infrastructure including firewalls, VPNs, and cloud services
- Document troubleshooting procedures and maintain detailed knowledge base articles
- Collaborate with day-shift teams for seamless handover and issue escalation
- Monitor system performance and proactively address potential security vulnerabilities
- Support special projects including system migrations and software deployments
Qualifications
- Minimum 2 years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Active Directory, DNS, DHCP, and TCP/IP networking
- Proficiency with ticketing systems (ServiceNow, Jira) and remote desktop tools
- Strong analytical skills with ability to troubleshoot complex technical issues
- Excellent written and verbal communication skills for diverse client interactions
- Ability to work independently and make sound decisions during off-peak hours
- Flexibility to work rotating schedules including weekends and holidays