Job Description
Join our elite 24/7 operations team at NexusTech Solutions! We're urgently seeking dedicated Night Shift Support Specialists to maintain our global infrastructure excellence. This high-impact role offers unparalleled growth opportunities in a fast-paced tech environment. Enjoy competitive compensation, premium benefits, and a collaborative culture where your contributions directly impact millions of users worldwide. Perfect for night owls seeking career advancement while maintaining daytime flexibility.
Responsibilities
- Provide Tier 2/3 technical support for enterprise clients during overnight hours
- Monitor and resolve critical system alerts with SLA adherence
- Collaborate with global teams on cross-functional incident management
- Document complex technical issues with precision and clarity
- Contribute to knowledge base optimization and training materials
- Execute scheduled maintenance windows with zero-downtime precision
Qualifications
- 3+ years in enterprise IT support or cloud operations
- Expertise in Windows Server, AWS/Azure, and networking fundamentals
- Strong troubleshooting skills with diagnostic tool proficiency
- Exceptional written communication for technical documentation
- CompTIA Network+/Security+ certification preferred
- Ability to work independently with minimal supervision
- Experience with Jira, ServiceNow, or similar ticketing systems