Job Description
Join our award-winning remote tech support team and become the hero behind seamless digital experiences for clients across Henderson and beyond! We're seeking a passionate Technical Support Specialist to deliver exceptional service while enjoying the flexibility of fully remote work. Start with a $2,500 sign-on bonus and grow your career in a dynamic environment where your problem-solving skills make a real impact.
Why NexusTech Solutions? We invest in our people with competitive benefits, cutting-edge technology stipends, and clear career progression paths. As a remote-first company, you'll work with top-tier talent while maintaining work-life balance from Henderson.
Responsibilities
- Diagnose and resolve complex technical issues via phone, chat, and remote access for enterprise clients
- Document cases meticulously in CRM systems while maintaining 95%+ customer satisfaction scores
- Collaborate with Tier 2/3 engineers to escalate unresolved issues and implement permanent solutions
- Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides
- Conduct proactive system health checks and performance optimization for key client accounts
- Mentor junior team members during peak support hours and knowledge sharing sessions
Qualifications
- 3+ years of enterprise-level technical support experience (remote preferred)
- Expert proficiency in Windows/macOS/Linux environments and cloud platforms (AWS/Azure)
- CompTIA A+/Network+ certifications or equivalent demonstrable expertise
- Exceptional written and verbal communication skills with ability to simplify technical concepts
- Experience with ticketing systems (Zendesk/Jira) and remote support tools (TeamViewer/AnyDesk)
- Proven ability to manage high-pressure situations while maintaining professionalism
- Authorized to work in the United States without sponsorship