Job Description
Join our award-winning team as a Remote Tech Support Specialist with comprehensive paid training! We're seeking motivated individuals in Saint Paul, MN to launch their tech careers with zero experience required. Enjoy flexible remote work while mastering industry-leading skills in network troubleshooting, system diagnostics, and customer service excellence. Our 8-week paid training program includes certification preparation, mentorship from senior engineers, and guaranteed placement upon completion. Benefit from competitive compensation, comprehensive health benefits, and career advancement opportunities within our growing tech ecosystem.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support channels
- Provide exceptional customer service with clear technical communication
- Document troubleshooting steps and case resolutions in CRM systems
- Collaborate with cross-functional teams to resolve complex technical problems
- Conduct system updates and security patch deployments
- Train users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and analytical abilities
- Basic familiarity with Windows/macOS operating systems
- Excellent written and verbal communication skills
- Self-motivated with ability to work independently
- Customer service mindset with patience and empathy
- Reliable high-speed internet connection for remote work
- Willingness to learn new technologies through paid training