Job Description
Join our elite 24/7 support team and unlock your potential with an exclusive $5,000 sign-on bonus! Orlando Tech Solutions is seeking dedicated Night Shift Support Specialists to keep our global operations running flawlessly. As a key player in our mission-critical infrastructure, you'll troubleshoot complex systems, resolve high-priority issues, and ensure uninterrupted service for our Fortune 500 clients. Enjoy premium compensation, flexible scheduling, and career advancement opportunities in Orlando's thriving tech hub.
What We Offer:
- Immediate $5,000 sign-on bonus (paid after 90 days)
- Comprehensive health/dental/vision benefits
- Tuition reimbursement and professional certifications
- State-of-the-art equipment and modern workspace
Responsibilities
- Provide 24/7 technical support for cloud infrastructure and enterprise systems
- Monitor network performance and proactively resolve security incidents
- Collaborate with global teams during critical outages and system upgrades
- Document support tickets with detailed technical resolution steps
- Train junior staff on troubleshooting methodologies and protocols
- Conduct system audits to identify vulnerabilities and optimize performance
Qualifications
- 3+ years of enterprise-level IT support experience
- CompTIA Security+ or AWS Certified Cloud Practitioner certification
- Expertise in Windows Server, Linux, and cloud platforms (AWS/Azure)
- Strong analytical skills with ability to diagnose complex technical issues
- Excellent written and verbal communication abilities
- Ability to work independently with minimal supervision during night shifts
- Previous experience with ticketing systems (Jira, ServiceNow)