Job Description
Join our dynamic team as a Night Shift Support Specialist at NexusTech Solutions! We're seeking dedicated professionals to provide exceptional technical support during overnight hours in Atlanta, GA. Enjoy flexible scheduling, competitive compensation, and the opportunity to work with cutting-edge technology while supporting global clients. This role offers a unique work-life balance with minimal commute traffic and a collaborative remote-first culture. Apply today and become part of an innovative company that values your contributions and invests in your growth!
Responsibilities
- Provide 24/7 technical support via phone, email, and chat during night shift hours
- Troubleshoot complex hardware/software issues for enterprise clients
- Document all interactions and resolutions using ticketing systems
- Collaborate with global teams to ensure seamless customer experience
- Monitor system health and proactively address potential disruptions
- Maintain up-to-date knowledge of product updates and best practices
- Escalate critical issues to senior engineers with detailed context
Qualifications
- 2+ years in technical support or IT operations
- Experience with Windows/macOS/Linux environments
- Proficiency in ticketing systems (Jira, ServiceNow)
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- CompTIA A+ or equivalent certification preferred
- Flexibility to work night shifts (11 PM - 7 AM)