Job Description
Join NexusTech Solutions and launch your career in tech support starting tomorrow! We're seeking passionate Remote Tech Support Specialists to provide exceptional assistance to our clients across the United States. Enjoy the flexibility of remote work while making a tangible impact in the tech industry. Our competitive compensation package includes performance bonuses, comprehensive health benefits, and opportunities for career advancement. Apply today and become part of our innovative team!
Responsibilities
- Diagnose and resolve technical issues via phone, email, and remote access
- Install, configure, and troubleshoot hardware/software systems
- Document cases in CRM systems with detailed resolution steps
- Provide timely updates to clients regarding ticket status
- Collaborate with senior engineers on complex technical challenges
- Maintain knowledge base articles and troubleshooting guides
- Adhere to security protocols for all client interactions
Qualifications
- Minimum 1 year of technical support experience
- Proficiency with Windows/macOS operating systems
- Strong networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent written and verbal communication skills
- CompTIA A+ or equivalent certification preferred
- Experience with remote support tools (TeamViewer, AnyDesk)
- Ability to work independently with minimal supervision
- Customer service mindset with problem-solving aptitude