Job Description
Join our elite night shift support team in Bakersfield, CA and start your career tomorrow! We're seeking dedicated professionals to provide exceptional technical assistance during overnight hours. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. Perfect for night owls seeking stability and growth in the heart of California's tech corridor. Immediate positions available – apply today!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access
- Troubleshoot complex software/hardware issues for enterprise clients
- Document cases accurately in ticketing systems with SLA adherence
- Collaborate with global teams during handover periods
- Monitor system health and escalate critical incidents
- Conduct proactive maintenance during low-traffic hours
- Maintain security protocols for sensitive client data
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of technical support experience
- Proficiency with Windows/macOS and networking fundamentals
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently overnight shifts
- CompTIA A+ or similar certification (preferred)
- Valid California driver's license (for on-site visits)