Job Description
Join our award-winning IT team as a Remote Tech Support Specialist! We're seeking motivated individuals with no prior experience to launch their tech careers in Houston's thriving digital ecosystem. Enjoy 100% remote work with flexible hours, comprehensive paid training, and clear career progression paths. Our collaborative culture values curiosity over credentials – if you're passionate about technology and helping others, this is your opportunity to grow with us.
Responsibilities
- Provide remote technical assistance to clients via phone, chat, and email
- Troubleshoot hardware/software issues including OS, connectivity, and peripherals
- Document cases accurately in ticketing systems with clear resolution steps
- Collaborate with senior engineers on complex escalations
- Conduct remote device diagnostics and configurations
- Deliver exceptional customer service with empathy and patience
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and logical thinking
- Excellent written and verbal communication skills
- Self-motivated with ability to work independently
- Willingness to learn new technologies through our training program
- Reliable home office setup with stable internet connection
- No technical experience required – we provide all training!