Job Description
Join NexusTech Solutions' dynamic remote team and start your new tech support career tomorrow! We're seeking passionate individuals to deliver exceptional customer service while troubleshooting technical issues for our diverse client base. Enjoy the flexibility of remote work while making a tangible impact in Miami's thriving tech scene. Our comprehensive onboarding ensures you'll hit the ground running with industry-leading tools and ongoing training.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support channels
- Provide clear technical guidance to non-technical users
- Document cases meticulously in CRM systems
- Collaborate with Tier 2/3 engineers for complex escalations
- Maintain high customer satisfaction metrics
- Conduct system health checks and preventative maintenance
- Stay current with emerging technologies and security protocols
Qualifications
- 1+ years of technical support experience
- Proficiency with Windows/macOS troubleshooting
- Strong network fundamentals knowledge (TCP/IP, DNS)
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- CompTIA A+ or equivalent certification preferred
- Experience with remote support tools (TeamViewer, AnyDesk)
- High-speed home internet connection required