Job Description
Join TechFlow Solutions as a Remote Tech Support Specialist and revolutionize how businesses in Santa Ana and beyond harness technology. We're seeking a tech-savvy professional to deliver exceptional remote support, troubleshoot complex issues, and ensure seamless digital experiences—all while enjoying the flexibility of working from home. Our culture celebrates innovation, continuous learning, and work-life balance, with opportunities for growth in a rapidly evolving tech landscape.
Responsibilities
- Provide Tier 2/3 remote technical support via phone, chat, and video for enterprise clients
- Diagnose and resolve hardware, software, and network issues with efficiency and precision
- Document all interactions using Salesforce CRM with detailed ticket notes
- Collaborate with cross-functional teams to implement scalable support solutions
- Conduct proactive system health checks and security audits
- Train end-users on new technologies and best practices
- Contribute to knowledge base articles and process improvements
Qualifications
- 3+ years of experience in remote IT support or helpdesk environments
- Proficiency in Windows, macOS, Linux, and cloud platforms (AWS/Azure)
- CompTIA A+/Network+ certification or equivalent experience
- Strong analytical skills with ability to troubleshoot complex issues
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow/Jira) and remote desktop tools
- Ability to work independently with minimal supervision
- Proven track record of customer satisfaction metrics