Job Description
Are you a dedicated problem-solver looking for a rewarding career in Washington, DC? Apex Tech Solutions is seeking a highly motivated Night Shift Support Specialist to join our elite client support team.
We offer a competitive salary, comprehensive benefits package, and a generous sign-on bonus for new hires. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you.
Why Join Us?
- Sign-On Bonus: Up to $2,500 for qualifying candidates.
- Flexible Schedule: Stable night shift hours with weekend off.
- Benefits: Medical, dental, vision, and 401(k) matching.
Responsibilities
- Provide exceptional technical support to customers via phone and email during night shifts.
- Diagnose and resolve hardware and software issues efficiently.
- Document all interactions and resolutions in our CRM system.
- Collaborate with day-shift teams to ensure continuity of service.
- Escalate complex issues to senior engineers when necessary.
Qualifications
- High school diploma or equivalent required.
- Previous experience in technical support or customer service is preferred.
- Basic knowledge of Windows, macOS, and mobile operating systems.
- Must be available to work night shifts (e.g., 10 PM - 6 AM or 11 PM - 7 AM).
- Strong communication skills and a patient demeanor.