Job Description
Join TechCare Solutions as a Night Shift Support Specialist and enjoy the stability of weekly pay! We're seeking dedicated professionals to provide exceptional technical support during overnight hours in Arlington, TX. This role offers competitive compensation, comprehensive training, and a dynamic team environment. If you thrive in fast-paced settings and want to advance your career while maintaining work-life balance, apply today!
Responsibilities
- Deliver 24/7 technical support via phone, chat, and remote access
- Troubleshoot hardware/software issues for enterprise clients
- Document cases accurately in ticketing systems
- Collaborate with day-shift teams for seamless handovers
- Maintain SLA compliance and resolution metrics
- Escalate complex issues to senior engineers
- Conduct system health checks during off-peak hours
Qualifications
- High school diploma or equivalent; technical certification preferred
- 1+ years IT support experience
- Proficiency in Windows/macOS and networking fundamentals
- Strong diagnostic and problem-solving skills
- Ability to work independently during night shifts
- Excellent communication and customer service abilities
- CompTIA A+ or similar certification a plus