Job Description
Launch your IT career with our comprehensive paid training program! TechConnect Solutions is seeking motivated individuals to join our remote Tech Support team in Cincinnati. No prior experience required – we provide hands-on training in network diagnostics, customer service excellence, and cutting-edge remote support tools. Enjoy the flexibility of remote work while building skills that lead to long-term growth in the tech industry.
What We Offer:
- 4-week paid training program covering Windows/macOS, networking fundamentals, and ticketing systems
- Full-time remote position with competitive benefits (health insurance, 401k, paid time off)Career advancement pathways to senior roles and certifications
- Collaborative virtual team environment with dedicated mentorship
Responsibilities
- Diagnose and resolve technical issues via phone, chat, and remote access for diverse client systems
- Document troubleshooting steps and solutions in ticketing systems with precision
- Collaborate with senior engineers on complex escalations and system improvements
- Conduct proactive system health checks for assigned client portfolios
- Maintain industry knowledge through continuous learning on emerging technologies
- Deliver exceptional customer experiences with empathy and technical expertise
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic computer literacy with familiarity with OS navigation
- Strong problem-solving abilities and logical troubleshooting mindset
- Excellent written and verbal communication skills
- Self-motivated with ability to work independently in remote setting
- Customer service experience (retail, hospitality, or call center) highly valued
- Reliable home office setup with high-speed internet connection