Job Description
Join Tulsa Tech Solutions as a Part-Time Night Shift Support Specialist and become an essential part of our 24/7 operations team. This role offers flexible hours while providing critical technical assistance to clients across diverse industries. You'll work in a dynamic environment where your problem-solving skills directly impact customer satisfaction and operational efficiency. We value dedication and offer competitive compensation in a supportive culture that encourages growth and work-life balance.
Responsibilities
- Provide remote technical support for hardware, software, and network issues during night shift hours
- Document incident reports, troubleshooting steps, and resolutions using ticketing systems
- Collaborate with day-shift teams for seamless service continuity and knowledge transfer
- Monitor system alerts and proactively address potential infrastructure concerns
- Deliver exceptional customer service via phone, chat, and email channels
- Escalate complex issues to senior engineers with detailed context
- Participate in cross-team training sessions to expand technical expertise
Qualifications
- High school diploma or equivalent; technical certification preferred (CompTIA A+, Network+)
- 1+ years of IT helpdesk or technical support experience
- Proficiency in Windows/macOS operating systems and common enterprise software
- Strong troubleshooting skills for network connectivity and peripheral devices
- Excellent written and verbal communication abilities
- Ability to work independently with minimal supervision during night shifts
- Flexibility to adapt to changing priorities and urgent service requests
- Basic knowledge of cloud services (AWS, Azure) and cybersecurity principles