Job Description
Join our dynamic team as a Part-Time Remote Tech Support Specialist and become the go-to problem-solver for our Fresno-based clients! We're seeking a tech-savvy professional to deliver exceptional remote support services while enjoying flexible work arrangements. This role is perfect for individuals seeking work-life balance without compromising on impact. Why TechSolve Solutions? We pride ourselves on fostering a collaborative culture where innovation meets expertise. As a remote team member, you'll have access to cutting-edge tools and ongoing training to stay ahead of tech trends. What You'll Achieve: Resolve complex technical issues efficiently, enhance user experiences, and contribute to our mission of making technology accessible to all. Perks: Flexible scheduling, remote-first culture, performance bonuses, and career advancement opportunities. Ready to transform your tech passion into a rewarding career? Apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Provide exceptional customer support for Windows/macOS, networking, and cloud services
- Document troubleshooting steps and maintain accurate ticket records in CRM systems
- Collaborate with IT teams to escalate complex issues and implement solutions
- Conduct user training on security best practices and new technologies
- Monitor system health and proactively address potential disruptions
- Stay current with emerging tech trends and certification requirements
Qualifications
- 2+ years of technical support experience in remote or helpdesk environments
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS, networking fundamentals, and cloud platforms (AWS/Azure)
- Exceptional communication skills with ability to translate technical concepts
- Strong problem-solving skills with analytical mindset
- Experience with ticketing systems (Zendesk, ServiceNow) and remote tools
- Self-motivated with ability to work independently in remote setting
- Valid California driver's license (occasional onsite support in Fresno)