Job Description
Are you a tech-savvy problem solver looking for a flexible career path? Apex Digital Solutions is seeking a dedicated Remote Tech Support Specialist to join our growing team based in Wichita, KS. We offer a fully remote work environment where you can help businesses thrive through exceptional technical service.
In this role, you will serve as the first point of contact for our clients, resolving technical issues efficiently and professionally. If you have a passion for technology and a knack for clear communication, we want to hear from you.
Why Join Us?
- 100% Remote Work: Work from the comfort of your home in Wichita or anywhere in the US.
- Competitive Compensation: Salary range of $45,000 - $60,000 depending on experience.
- Comprehensive Benefits: Health, dental, and vision insurance, 401(k) matching, and paid time off.
- Professional Development: Ongoing training and certification support.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and live chat regarding hardware, software, and network issues.
- Diagnose and troubleshoot complex technical problems, ensuring timely resolution to minimize downtime.
- Document all technical issues and resolutions in the internal ticketing system (e.g., Zendesk, Jira).
- Guide users through step-by-step troubleshooting processes to empower them to solve future issues.
- Collaborate with senior engineers and the IT department to escalate unresolved issues and implement long-term fixes.
- Maintain a high level of customer satisfaction by adhering to service level agreements (SLAs) and quality standards.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science, Information Technology, or related field preferred.
- Proven experience in technical support, customer service, or IT helpdesk roles.
- Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common productivity tools.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Reliable high-speed internet connection and a dedicated home office space.
- Ability to work independently and manage time effectively in a remote setting.