Job Description
We are currently looking for a Reliable Night Shift Support Specialist to join our team in Portland, OR. If you are a problem-solver who thrives in a quiet environment and wants to start immediately, we want to hear from you.
Why Join Us?
- Immediate Start: Onboard this week.
- Stable Schedule: Consistent night shift hours (10:00 PM - 6:00 AM).
- Competitive Pay: Earn $18 - $22/hour based on experience.
As a Night Shift Support Specialist, you will be the first line of defense for our clients, ensuring technical stability and user satisfaction during off-hours. Apply today to secure your position!
Responsibilities
- Monitor system servers and network performance during night operations.
- Respond to incoming support tickets and resolve technical issues efficiently.
- Escalate complex issues to the senior engineering team promptly.
- Perform routine maintenance and security checks to ensure data integrity.
- Document all technical interventions and resolutions in the ticketing system.
- Provide clear, professional communication to customers via phone and email.
Qualifications
- High school diploma or equivalent required; Associate degree preferred.
- Previous experience in technical support or IT help desk roles is a plus.
- Strong problem-solving skills and attention to detail.
- Ability to work independently with minimal supervision during the night shift.
- Excellent written and verbal communication skills.
- Basic knowledge of Windows, Linux, and network troubleshooting.