Job Description
We are seeking a highly motivated and detail-oriented Remote Tech Support Specialist to join our dynamic team based in Memphis, TN. We pride ourselves on providing a seamless work-from-home experience, complete with state-of-the-art equipment provided directly to you. In this role, you will be the first line of defense for our clients, resolving technical issues and ensuring our users have a smooth digital experience.
Why Join Us?
- Equipment Provided: We supply a high-performance laptop, monitor, and peripherals so you can work from anywhere.
- Competitive Pay: Earn a competitive hourly wage with performance bonuses.
- Flexible Schedule: Work a schedule that fits your life while supporting clients nationwide.
If you have a strong technical aptitude and a customer-first mindset, we want to hear from you.
Responsibilities
- Provide remote technical support via phone, email, and chat to diagnose and resolve hardware and software issues.
- Install, configure, and troubleshoot operating systems, peripherals, and network connections.
- Maintain accurate and detailed records of all technical interactions and resolutions in the CRM system.
- Escalate complex issues to senior technical staff when necessary.
- Stay updated on new software patches, security protocols, and product features.
- Conduct follow-up calls to ensure customer satisfaction and issue resolution.
Qualifications
- High school diploma or equivalent required; Associate's degree in Information Technology or related field is a plus.
- 1-2 years of experience in technical support, IT help desk, or customer service.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with remote desktop tools and VoIP phone systems.
- Excellent verbal and written communication skills with a patient and empathetic demeanor.
- Ability to troubleshoot basic network connectivity and hardware problems.
- Reliable high-speed internet connection and a dedicated home office space.