Job Description
Join our dynamic team as a Remote Tech Support Specialist and become the backbone of our digital infrastructure! We're seeking a customer-focused professional to deliver exceptional technical assistance to clients across the Laredo area. Enjoy the flexibility of remote work while solving complex IT challenges and driving user satisfaction. If you're passionate about technology and thrive in collaborative environments, this role is your gateway to career growth with a forward-thinking company.
Responsibilities
- Deliver remote technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve network connectivity problems, OS issues, and application malfunctions
- Install, configure, and maintain virtual desktop environments and cloud-based systems
- Document and track support tickets using ITSM tools (ServiceNow/Jira)
- Collaborate with cross-functional teams to implement proactive monitoring solutions
- Train users on security protocols and best practices for data protection
- Monitor system performance and escalate critical incidents to senior engineers
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- 2+ years of technical support experience with remote work tools
- Proficiency in Windows OS, Active Directory, and cloud platforms (AWS/Azure)
- Strong knowledge of networking fundamentals (TCP/IP, DNS, VPNs)
- Excellent written/verbal communication and customer service skills
- CompTIA A+/Network+ certification preferred
- Ability to work independently with minimal supervision
- Experience with ticketing systems and remote desktop tools