Job Description
Are you a problem solver with a passion for technology?
Apex Digital Support is seeking a dedicated Remote Tech Support Specialist based in Detroit, MI, to join our rapidly expanding team. We are looking for individuals who thrive in a remote-first environment and excel at providing top-tier customer service.
In this role, you will serve as the first point of contact for our clients, troubleshooting technical issues, resolving software and hardware problems, and ensuring a seamless digital experience. Enjoy the flexibility of working from home while contributing to a world-class support infrastructure.
Why Join Us?
• Fully Remote Work Environment
• Competitive Salary & Benefits Package
• Professional Development Opportunities
Responsibilities
- Troubleshoot & Resolve: Diagnose and resolve hardware, software, and network issues for remote clients with speed and accuracy.
- Customer Interaction: Communicate complex technical solutions in clear, non-technical language to a diverse customer base via chat, email, and phone.
- Account Management: Maintain detailed records of customer interactions and support tickets in our CRM system.
- System Maintenance: Perform software updates, security patches, and routine system optimizations for client devices.
- Education: Guide clients through self-service resources and provide step-by-step instructions to prevent future issues.
Qualifications
- Experience: Minimum 1-2 years of experience in technical support, help desk, or customer service.
- Education: High school diploma or GED required; Associate degree in IT or related field preferred.
- Technical Skills: Proficiency with Windows, macOS, and mobile operating systems. Familiarity with remote desktop tools.
- Communication: Exceptional verbal and written communication skills with a strong focus on empathy and patience.
- Self-Starter: Ability to work independently in a remote setting with minimal supervision.