Job Description
Join our dynamic team as a Night Shift Support Specialist and become the backbone of our 24/7 operations. This is your opportunity to launch your career tomorrow in a fast-paced environment where your technical skills shine. We offer competitive compensation, comprehensive benefits, and a supportive culture that values your contributions. As a key member of our night crew, you'll ensure seamless service delivery while enjoying a flexible schedule that supports your work-life balance.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Diagnose and resolve hardware/software issues with precision and efficiency
- Monitor system performance and proactively address potential disruptions
- Document all interactions and resolutions in our ticketing system
- Collaborate with cross-functional teams during critical incidents
- Conduct routine system maintenance and updates during off-peak hours
- Mentor junior support staff and share best practices
Qualifications
- High school diploma or equivalent; technical certification preferred
- 1+ years in IT support or customer service role
- Proficiency with Windows/macOS, networking fundamentals, and cloud platforms
- Exceptional problem-solving and communication skills
- Ability to work independently and make sound decisions under pressure
- Comfortable with night shift schedule (10 PM - 6 AM)
- CompTIA A+ or similar certification highly desirable