Job Description
Are you looking for a rewarding career with flexible hours? ApexTech Solutions is seeking dedicated Night Shift Support Specialists to join our growing team in Richmond, VA. We are thrilled to offer a generous $2,000 Sign-On Bonus for qualified candidates!
In this pivotal role, you will serve as the primary point of contact for technical support during off-hours, ensuring our critical systems remain operational and our clients receive world-class service. If you are a problem-solver who thrives in a stable, 24/7 environment, this is the perfect opportunity for you.
Why You'll Love Working With Us:
- Generous Compensation: Earn a competitive hourly rate of $22-$28 plus a $2,000 Sign-On Bonus.
- Stability: Join a leading industry player with long-term growth opportunities.
- Modern Tools: Work with the latest technology and comprehensive training programs.
- Work-Life Balance: Enjoy a consistent night shift schedule that fits your lifestyle.
Responsibilities
- Monitor and troubleshoot incoming tickets and technical issues for internal and external clients during the night shift.
- Resolve hardware and software problems efficiently, adhering to strict Service Level Agreements (SLAs).
- Communicate complex technical solutions clearly to non-technical users via phone, chat, and email.
- Maintain accurate and up-to-date documentation of all support interactions and resolutions.
- Collaborate with the day-shift team to ensure seamless handover of critical issues and projects.
- Identify potential system vulnerabilities and escalate critical alerts immediately to senior engineers.
- Contribute to the continuous improvement of support processes and knowledge base articles.
Qualifications
- High school diploma or GED required; Associate degree in IT, Computer Science, or related field preferred.
- 1-2 years of professional experience in technical support, help desk, or customer service.
- Strong troubleshooting skills for Microsoft Windows, macOS, and common business applications.
- Excellent verbal and written communication skills with a focus on customer empathy.
- Ability to work independently with minimal supervision during night hours.
- Reliable home office setup with a quiet environment and high-speed internet.