Job Description
Join TechSolve Solutions Inc. as a Remote Tech Support Specialist and become the hero behind seamless digital experiences for our Tampa-based clients. We're seeking a dedicated professional to provide exceptional remote technical support, troubleshoot complex issues, and ensure 99.9% system uptime for enterprise clients. This full-time remote role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic tech environment.
Responsibilities
- Provide Tier 2/3 technical support via phone, chat, and remote access for enterprise clients
- Diagnose and resolve hardware/software issues including OS, networking, and cloud infrastructure
- Document all support tickets using ITIL-compliant ticketing systems
- Collaborate with cross-functional teams to implement proactive monitoring solutions
- Conduct system health checks and performance optimization
- Train clients on best practices for cybersecurity and data protection
- Contribute to knowledge base articles and SOP development
Qualifications
- 3+ years of experience in remote technical support or IT operations
- CompTIA A+, Network+, or equivalent certification required
- Proficiency in Windows OS, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for networking, security, and endpoint management
- Experience with ticketing systems (Jira, Zendesk, ServiceNow)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Valid US work authorization and home office setup