Job Description
Join GlobalTech Solutions as a Night Shift IT Support Specialist and earn premium compensation while working during off-peak hours. We're seeking a dedicated professional to provide critical technical support to our enterprise clients in Jacksonville's thriving tech sector. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. This role offers exceptional career growth opportunities with a company recognized for employee development and innovation.
Why Join Us?
- Industry-leading salary range with performance bonuses
- Comprehensive health, dental, and vision insurance
- Tuition reimbursement and professional development funds
- Flexible scheduling with predictable 10-hour shifts
- Modern downtown Jacksonville office with on-site amenities
Responsibilities
- Provide remote and on-site technical support for enterprise hardware/software systems
- Monitor network infrastructure and resolve critical outages during night hoursDocument all support tickets and maintain detailed system documentation
- Collaborate with cross-functional teams to implement security protocols
- Conduct system maintenance and updates during low-traffic periods
- Train end-users on new technologies and best practices
- Participate in after-hours system upgrades and migrations
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA Network+ or equivalent certification required
- Proficiency in Windows Server, Active Directory, and PowerShell
- Experience with cloud platforms (AWS/Azure) preferred
- Strong troubleshooting skills for hardware, software, and network issues
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills
- Valid Florida driver's license (for occasional site visits)