Job Description
Join TechFlow Solutions as an immediate hire Remote Tech Support Specialist in Fort Worth! We're seeking a tech-savvy professional to deliver exceptional remote support to our growing client base. This fully remote role offers the flexibility to work from anywhere while serving a dynamic tech community. Apply today to start your career with a forward-thinking IT leader committed to innovation and employee growth.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues via remote tools
- Diagnose and resolve complex system problems including OS, cloud services, and security protocols
- Document all support cases in ticketing systems with detailed resolution notes
- Collaborate with cross-functional teams on infrastructure upgrades and maintenance
- Conduct remote system audits and implement preventative measures
- Mentor junior support staff and share technical knowledge
- Monitor system performance and escalate critical issues promptly
Qualifications
- 3+ years of experience in remote IT support or helpdesk roles
- Expertise in Windows/Linux OS, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Network+ or equivalent certification required
- Proficiency with remote desktop tools (TeamViewer, AnyDesk) and ticketing systems
- Strong analytical skills with ability to troubleshoot complex technical issues
- Excellent written/verbal communication skills
- Bachelor's degree in IT or related field preferred